COVID-19 – Reassurance for our guests.

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Our current reaction to COVID-19

COVID-19 coronavirus is naturally of great concern to all of us. The well-being of our guests, associates and staff is our absolute priority. We are focused on providing the safest environment possible for everyone coming to The Churchill Hotel.

Whilst the country is under lock down the hotel does remain open but by prior arrangement only for key workers or those unable stay in their primary residence.

We are currently opening our reservations office between 9am and 5pm daily and any emails or telephone calls will only be answered between these times.

The hotel is ready to reopen as soon as we are advised that we are safe and able to do so. We are scrutinising all advice and continuously analysing all aspects of our service to identify any potential risks of transmission that we can then avoid or minimise when we reopen.

Cancelling a booking with us:

The procedure to follow depends upon how you initially booked. Typically you will need to cancel or modify your booking the same way that you made it so you would need to go back to the initial agent if you chose to use one* Different travel agents may offer different levels of flexibility and we have no influence over their individual policies however please contact us if you need assistance.

*Booking.com have now given us the discretionary authority and ability to change dates in their systems to take the pressure off their phonelines. You can now call usĀ  instead to assist if you're holding a Booking.com reservation.

 

For direct bookings (ie originally made over the telephone or through our own website) you can speak to us directly. Currently the below options apply for bookings made directly:

-Advance Purchase bookings theoretically remain non-cancellable and non-refundable. Prior to being told we can re-open we are offering bookings arriving before July 4th the following options:

  • A change of dates up to the end of 2021 with the option to revise once more when you firm your plans up. New Years Eve and Christmas are excluded. Mid-week bookings (Sunday to Thursday inc) are able to move to any other mid-week dates. Week-end bookings can move to any days.
  • A voucher for the full value of your prepayment + 10% extra as a thank you with no expiry date.
  • A refund should the hotel be prevented from honouring your booking. The point at which a refund becomes an option is when the Secretary of State reviews and retains the restrictions implemented under the Health Protection Regulations 2020 to cover your dates of stay.

-48 hour semi flexible bookings remain free to cancel up until two days prior to arrival. We must insist on this notice if you are not going to be travelling as we are still receiving bookings, even if a reduced number, and may succeed in reselling your bedroom. Should the government rule against travel on your dates giving under 48 hours notice before you’re due to travel then we would waive your cancellation fee.

-Fully flexible bookings remain cancellable on the day of arrival.

 

We do not know what is coming next; we are following developments on a daily if not hourly basis and will take any further steps should they become necessary.

If you have any further questions please contact info@churchillhotel.com or call us between the hours of 9am and 5pm on 01904 644456

We would also like to take this opportunity to thank you for your continued support and loyalty.

Assuring you of our best attention at all times

The Churchill Hotel Team

 




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